Effective Date: 17-05-2026

Welcome to House of Kovi. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Orders

• All products listed on our website are subject to availability.
• We reserve the right to limit quantities or cancel orders at our discretion.
• Product images are for representation purposes only. Actual products may slightly vary.

3. Pricing & Payments

• All prices are listed in INR (₹) and are inclusive/exclusive of taxes as applicable.
• We reserve the right to change pricing at any time without prior notice.
• Orders will only be processed after successful payment confirmation.

4. Shipping & Delivery

• Orders are typically delivered within 7-15 business days from the date of order confirmation.
• Delivery timelines may vary depending on location, logistics, or unforeseen circumstances.
• We are not responsible for delays caused by courier services or external factors.

5. Return, Replacement & Refund Policy

We maintain a strict policy to ensure fairness and transparency:

• No refunds or replacements will be accepted unless the following conditions are met:
  - The request is raised within 7 days of delivery
  - A complete unboxing video is provided as proof
  
  
• The unboxing video must:

1. Start before opening the package
2. Clearly show the package seal
3. Show the issue/damage/defect clearly

• Without proper video proof, no replacement or refund will be processed.
• If approved, replacement or refund will be processed at our discretion.

6. Cancellation Policy

• Orders once placed cannot be canceled after processing or dispatch.
• Cancellation requests must be made immediately after placing the order.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of House of Kovi and is protected by applicable copyright laws.

8. Limitation of Liability

We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Attempt to harm or disrupt the website
• Provide false or misleading information

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes will be subject to the jurisdiction of the courts in your operating location.

11. Contact Information

For any queries regarding these Terms & Conditions, you can contact us at:

• Email: houseofkoviofficial@gmail.com
• Phone: 70001 98762